Last updated: September 2, 2026
The short version
Every product on GamePay Hub is a digital good delivered directly to your account — a subscription login, a
top-up code, or similar. Like most digital-goods stores, once a working product has actually been delivered to you
and you've had the chance to use it, the sale is final. Before that point, you're covered.
✓ Refundable
- Order still "Pending" and you want to cancel before it's approved
- We approved the order but haven't delivered yet, and there's an unreasonable delay
- What was delivered doesn't match what you paid for (wrong plan/product)
- A delivered login/code simply doesn't work, and we can't fix or replace it
✗ Not refundable
- The product was delivered correctly and works as described
- You changed your mind after a working account/code was delivered
- The account was suspended by the original provider (e.g. Netflix, OpenAI) for violating their own terms —
not something GamePay Hub controls
- The payment screenshot submitted was fake, edited, or reused (see Terms of Service)
How to request a refund
- Open the order's chat (from "My Orders" → the order → Chat) and explain the issue, or message us directly on
Telegram.
- Include your order code (looks like
GPH-20260902-01123) so we can find it quickly.
- We'll review and reply — most refund decisions are made within the same day.
- Approved refunds are sent back to the same payment method you used, and usually take 1-3 business days to
appear.
Contact
Reach us on Telegram at @angsthtun for any refund
request or question.
This page is a general policy written for GamePay Hub's own use and isn't formal legal advice. If you need
certainty about consumer-protection requirements in Myanmar, it's worth having a local lawyer review this before
relying on it.